ask us anything - we mean anything

Q: I received a confirmation email/text from the salon - do I need to respond?
A: YES YES YES - please respond to your confirmation email/text within 24 hours so we know to hold your appointment.  We will contact you before cancelling an unconfirmed appointment but if we do not hear from you within 24 hours of the confirmation email/text being sent we will need to cancel your appointment if we do not connect.

Q: Something came up and I have to cancel my appointment – can I?
A: We understand that sometimes schedule adjustments are necessary. We request that you reschedule or cancel your reserved services with at least 48 hours notice. Cancellations and “no show” appointments cost our talented staff money.  After 2 cancellations with less than 48 hours notice, we reserve the right to ask for a credit card guarantee on any service.  Additional cancellations will be a charged 50% of the value of the booked service.

Please note we are unable to accept NO SHOWS - if you do not call, email, text, carrier pigeon, smoke signal, etc to get ahold of us before missing an appointment we will no longer be able to make appointments ahead of time for you. You are of course welcome to walk-in and wait for the next available stylist instead.

Q: What if I’m running late to my appointment?
A: Due to scheduling commitments to other guests and our staff’s personal schedules, we may need to reschedule any appointment for which you are more than 15 minutes late.

Q: I’m not sure what I want to do with my hair exactly – can you help?
A: OF COURSE!  All of our appointments begin with a consultation to discuss what you like about your hair, what you want to change, what is working and what isn’t.  Our stylists will then work with you to develop an individualized plan to help you achieve your hair dreams!  We can help guide you and provide advice about what will work for your hair texture, color, daily care routine and lifestyle.

Q: My normal stylist can't see me but I really need my hair done?  Can I see someone else at the salon?
A: Definitely! ALL of our stylists complete the same in-house education and training program to ensure the same level of service and technical skill before seeing guests.  We pride ourselves in ensuring they all have the same technical prowess and can all LISTEN and DESIGN for any customer that sits in their chair.  So come on in and we can make sure the stylist you see has your exact color formulation from before OR let them do a consult and see what they come up with for you :)

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Have more questions? Email us at info@refleKTionsalon.com